May 21, 2026 · 6:05 PM
Thank you for your interest in our 2013 Mazda MAZDA3. I'm Sunny, I'll be your contact for this vehicle! Did you have any questions before coming in for a test drive?
May 21 · 3:25 PM
Can you please send me the Carfax and can you please send me pictures of underneath the Mazda
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Lead updated: New Lead → Engaged + AI
Please send me the link again for this vehicle
Here's the link to the 2013 Mazda MAZDA3: autocars.za/cars/used/2013-mazda-mazda3-554798
I'll have our team send you the Carfax and undercarriage photos. Are you currently driving a vehicle, or would this be your first car?
Are those winter tires on it
No, those are summer tires on the vehicle. Quick question, are you buying this for yourself or someone else?
It's for my daughter for her first car
That's awesome! A Mazda3 is a solid first car. Great fuel efficiency and very reliable. Are you planning to finance or pay cash for it?
Perfect. Before I get our team to pull those documents, what's your daughter's name? And your name as well, just so I have it on file.
Regina is my name and Ruby is her name
What's your email address?
please send the link from cargurus
Perfect, Regina. Our team will send you the Carfax, undercarriage photos, and the CarGurus link to
[email protected] shortly. Could you come in this weekend or early next week?
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Task created: Send Carfax + photos + CarGurus link →
[email protected] · Assigned to sales team
It probably will have to be Monday, whereabouts are you located?
We're located at 1850 Lakeview Drive in Rochester, New York. Monday works great. Morning, afternoon, or evening?
Would probably be afternoon. How long will it take to get the pictures?
Our team will have everything to you by end of day today. For Monday afternoon, does 2pm work or would you prefer 4pm?
That would be absolutely amazing thank you
Which time works better, 2pm or 4pm on Monday?
Perfect. That's Monday, May 25th at 4:00 PM at AutoCars in Rochester. Does that work for you?
Yes given that we are happy with the pictures and the Carfax
Confirming: Monday May 25th at 4:00 PM. Ready to book you in?
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Appointment booked: Regina Newton · Monday May 25, 4:00 PM · AutoCars, Rochester, NY
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Lead updated: Tasks → Appointment Scheduled
Looking forward to seeing you and Ruby on Monday at 4pm, Regina! If you have any other questions before then, just let me know.
Hi Regina, your sales appointment is confirmed for: Monday May 25, 2026 at 4:00 PM. Visit us at 1850 Lakeview Drive, Rochester, NY. If that date or time no longer works, please let us know as soon as possible.
Wonderful thank you, looking forward to seeing the pictures and the Carfax
You're welcome, Regina! Our team will get those over to you by tomorrow morning. Take your time reviewing everything with Ruby, and we'll see you both Monday at 4pm!
May 25, 2026
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Handoff to sales rep: Sunny passed the conversation to Simon with full context. Rep takes it from here.
Simon · Sales Rep
Hey Regina, thank you for coming in for today's test drive! It was great meeting you and Ruby. Could you please send us a picture of your ID so we can get the paperwork started?
📎 IMG_4582.jpg · Driver's Licence
Simon · Sales Rep
Thank you, picture received! We'll have everything ready for pickup. We're so excited for Ruby to get her first car! 🎉
Thanks guys for the new car! My daughter absolutely loves it 😊
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Deal closed. Won! Opportunity marked as won. Ruby's first car.
So glad you guys love it! If you're willing, it would mean a lot if you left us a Google review with a photo of the car. It really helps other customers: g.page/autocars-rochester/review
Enjoy the new ride, Ruby! 🚗
